Book a Heat Pump Repair

Heat pump not working? Tell us the fault and your preferred dates, and an MCS-accredited engineer's visit is arranged by phone: we call within one working day to confirm the date and take payment for the first hour. Nothing is charged online.

Air source heat pump outdoor unit beside a house

1. Choose how to book your repair

Recommended

Add a plan and save on this repair

Pay £199 for your first hour, set up your plan by Direct Debit, and get earlier repair dates. Your earliest visit is Monday 26 October, 3 days sooner than a one-off booking.

£199.00first hour, collected with your first Direct Debit, plus the plan's monthly price

Choose your plan Annual Servicing Plan (service only)~~Original price £23.19~~ £19.99/month Heat Pump Protection Plan, £0 call-out fee~~£39.29~~ £33.00/month Heat Pump Protection Plan, £60 call-out fee~~£34.51~~ £28.99/month Heat Pump Protection Plan, £95 call-out fee~~£29.75~~ £24.99/month

One-off repair

Pay £279 once by PayPal. Your earliest visit is Thursday 29 October.

£279.00first hour on site, one payment by PayPal or card, no plan

Contact information

Full name *

Email *

Mobile number *

The property and the fault

Your address

Start typing your addressPick your address from the list, or fill in the fields below.

Address line 1 *

Address line 2

Town / city *

Postcode *

The fault

What is wrong? *

Error code or symptoms shown on the controller

When did it start?

Is the heat pump running?

Manufacturer and model (if known)

Age of the heat pump in years (if known)

Dates & confirmation

Preferred dates

Visits are Monday to Friday, not on bank holidays. Choose up to 3 dates from Monday 26 October. We confirm one of them and the time slot by phone and email.

Today: Not available
Tomorrow: Full

Preferred date 1 *

Preferred date 2

Preferred date 3

Time slot

What happens next

This is a request, not a booking. Nothing is charged online and no contract is formed on this page.
We will call you within one working day to confirm an available date and take payment for the first hour by card (£199 with a plan, £279 one-off). We will send you a written summary before taking payment.
The first hour on site covers diagnosis and any repair that can reasonably be completed in it. More time or parts are explained and priced by the engineer on site and only go ahead if you approve them there.

I understand this is a request for an urgent repair visit, that UK Heat Pump Servicing will call me to confirm the date and take payment before anything is booked, and that the first hour on site is what I will be paying for.