Emergency Heat Pump Repair
When your heat pump breaks down unexpectedly — especially during cold weather — our emergency repair service gets an engineer to you as quickly as possible, typically within four hours in most parts of the UK. Our emergency engineers carry an extensive range of spare parts and can handle everything from refrigerant leaks and frozen outdoor units to electrical faults and pump failures. We operate 7 days a week, including bank holidays, with no additional call-out charge for weekend attendance.
What's Included
- First hour on site, including fault diagnosis, for a fixed £249 call-out fee; any repair work is quoted separately and only carried out with your go-ahead
- Typical response time of 2–4 hours across the UK
- Available 7 days a week including bank holidays
- No additional surcharge for weekend or evening callouts
- Extensive parts stock carried by all emergency engineers
- Temporary heating solutions provided if same-day repair is not possible
Why Choose UK Heat Pump Servicing?
Our engineers are MCS-accredited and F-Gas certified, carrying the qualifications required to service, repair, and install all types of heat pump legally and safely. We cover all major brands and models.
Every job comes with a 12-month guarantee on parts and labour, transparent pricing agreed upfront, and a detailed service report. We never recommend unnecessary work.
Call-out and diagnostic fee
£249 first-hour call-out
£249 covers the first hour on site, including diagnosing the fault. It is not the cost of the repair: any repair work is quoted separately once the fault is known, and you decide whether to go ahead. VAT included.
Helpful Guides
Before you book, these guides from our engineers explain what to expect:
- Heat Pump Not Working? 10 Common Causes & Fixes — If your heat pump has stopped working, don't panic. Many faults have simple solutions. Here's how to diagnose and fix the most common problems.
- Heat Pump Running But Not Heating? 8 Causes & Solutions — A heat pump that runs but doesn't heat is a frustrating fault. Here are 8 common causes and what to do about each one.
- Heat Pump Frozen Outside Unit: What to Do — A frost-covered heat pump outdoor unit is normal. But a completely frozen unit is a fault. Here's how to tell the difference and what to do.
Where We Offer This Service
Available nationwide. Find engineers near you by region, or browse every location we cover.
Brands We Service
Emergency Heat Pump Repair — FAQs
How much does emergency heat pump repair cost?
Our emergency call-out is a fixed £249, which covers the first hour on site and diagnosing the fault. That is not the cost of the repair. Once the engineer knows what is wrong, any repair work is quoted separately, with parts and labour set out before anything is done, and you decide whether to proceed.
How long does emergency heat pump repair take?
Emergency Heat Pump Repair typically takes 1–3 hours. This can vary depending on the complexity of your system.
Are your engineers MCS accredited?
Yes — all our engineers are MCS-accredited and F-Gas certified, ensuring your heat pump is serviced to the highest industry standard.
Do you cover my area?
We cover the entire UK, including England, Scotland, Wales, and Northern Ireland. Enter your postcode when booking to confirm engineer availability in your area.
Ready to Book Your Heat Pump Service?
Our MCS-accredited engineers cover the whole of the UK. Get a free quote today.