Servicing & Maintenance

Heat Pump Efficiency Check: Is Your System Performing?

Monitoring heat pump efficiency helps identify problems early and ensures you're getting value from your system.

Myles Robinson, Founder of UK Heat Pump Servicing

Written by , Founder, UK Heat Pump Servicing

Myles Robinson founded UK Heat Pump Servicing, the trading name of Home By Eight Ltd, to give heat pump owners across the UK a single nationwide point of contact for annual servicing, fault diagnosis and repair, cover plans and new installations. The guides published here are written and maintained by Myles with input from the company's MCS-accredited engineering team, and are reviewed whenever grant schemes, prices or manufacturer advice change.

How to Check Your Heat Pump Efficiency

Modern heat pumps provide efficiency data through their controller or app. The key metric to monitor is the seasonal CoP (or COP shown on the controller). A well-performing residential ASHP should achieve CoP 3.0–4.5 depending on outdoor temperature and flow temperature settings.

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Using Your Manufacturer App

Most brands provide smartphone apps with energy monitoring: Mitsubishi MELCloud, Daikin Online Controller, Vaillant multiMATIC, Samsung SmartThings all show running costs and efficiency data. Set a monthly reminder to check your CoP trend.

Signs of Declining Efficiency

  • Electricity bills rising without changes in weather or usage
  • CoP has dropped below 2.5 for typical conditions
  • System running continuously without reaching target temperature
  • Increased defrost frequency

What Can Reduce Efficiency

  • Dirty evaporator coil (needs professional cleaning)
  • Slightly low refrigerant charge (needs F-Gas engineer)
  • Incorrect flow temperature settings
  • Blocked air filter

Annual Service as the Solution

Annual servicing by a qualified engineer restores the system to peak efficiency. Efficiency degradation due to dirty coils, slightly-low refrigerant, and suboptimal settings is the most common cause of rising bills in heat pump systems.

Sources: Energy Systems Catapult and Ecodan specifications.

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