How Heat Pumps Work

Heat Pumps in New Build Homes: What to Expect

New build homes increasingly come with heat pumps installed. Here's everything new homeowners need to know.

Myles Robinson, Founder of UK Heat Pump Servicing

Written by , Founder, UK Heat Pump Servicing

Myles Robinson founded UK Heat Pump Servicing, the trading name of Home By Eight Ltd, to give heat pump owners across the UK a single nationwide point of contact for annual servicing, fault diagnosis and repair, cover plans and new installations. The guides published here are written and maintained by Myles with input from the company's MCS-accredited engineering team, and are reviewed whenever grant schemes, prices or manufacturer advice change.

Why New Builds Have Heat Pumps

The UK’s Future Homes Standard requires new homes built from 2025 to be ‘zero carbon ready’, which in practice means installing heat pumps instead of gas boilers. Many new builds already feature ASHPs ahead of this regulation.

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Common New Build Heat Pump Issues

  • Flow temperature set too high by builder — a qualified engineer can optimise settings
  • Weather compensation not enabled — enable this through the controller
  • System not balanced — some radiators cold while others hot
  • Hot water cylinder controls incorrectly configured

Getting the Most from Your New Build Heat Pump

Ask the developer or their contractor for a full controls handover. Ensure you receive all warranty documentation and the commissioning certificate. Consider having an independent engineer review the system settings in the first year.

Sources: MCS standards.

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