Faults & Repairs

When to Replace Your Heat Pump: Signs It’s Time for a New System

A well-maintained heat pump should last 15–20 years. But there are signs that replacement makes more sense than further repairs.

Myles Robinson, Founder of UK Heat Pump Servicing

Written by , Founder, UK Heat Pump Servicing

Myles Robinson founded UK Heat Pump Servicing, the trading name of Home By Eight Ltd, to give heat pump owners across the UK a single nationwide point of contact for annual servicing, fault diagnosis and repair, cover plans and new installations. The guides published here are written and maintained by Myles with input from the company's MCS-accredited engineering team, and are reviewed whenever grant schemes, prices or manufacturer advice change.

How Long Should a Heat Pump Last?

With annual servicing, a quality air source heat pump should last 15–20 years. Some well-maintained systems continue to operate efficiently beyond 20 years. Compressors — the most critical component — typically have a lifespan of 15–20 years. The overall system lifespan depends heavily on maintenance quality, installation standards, and operating conditions.

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Signs Your Heat Pump May Need Replacing

  • Age over 15 years: As systems age, efficiency declines and parts become harder to source
  • Frequent breakdowns: More than one significant repair per year suggests a system nearing end of life
  • Declining efficiency: Rising electricity bills without changes in usage or energy prices
  • Compressor failure: Compressor replacement on an older system may cost more than a new unit after the BUS grant
  • Refrigerant phase-out: Older systems using R22 or R407C refrigerant face increasing parts costs as these refrigerants are phased out
  • Parts no longer available: Manufacturer discontinued the model and parts are unavailable

Repair vs Replacement: The 50% Rule

A useful rule of thumb: if the repair cost exceeds 50% of the replacement cost, replacement is usually the better financial decision — especially for systems over 10 years old. Factor in the £7,500 BUS grant, which significantly reduces the net cost of a new system.

Getting a New System

If you’re replacing an existing heat pump with a new one, you may still be eligible for the BUS grant provided the original fossil fuel heating system has been replaced (i.e., you’re not switching from one heat pump to another as your primary system). Check with an MCS installer for current eligibility.

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