Last updated: 7 November 2026
This notice explains how we use the personal details of heat pump engineers who apply to work with us as independent subcontractors, and of the engineers they list on their sign-up. Our customer privacy policy covers everyone else.
1. Who we are
Home By Eight Ltd, trading as UK Heat Pump Servicing (“we”, “us”), is the controller of your personal data. Company number 16807290. Ropergate House, Pontefract WF8 1JY.
For anything in this notice, email admin@ukheatpumpservicing.co.uk.
2. What we collect
- Your contact details: name, mobile number, email address and postcode.
- Your business and insurance details: business name, legal status, trading address, company number, insurer, policy number, limit of cover and expiry date.
- Your qualifications and certificates, and those of the engineers you list.
- Your Unique Taxpayer Reference (UTR) and VAT number.
- Photo ID and proof of your right to work in the UK.
- Your bank details, so we can pay you.
- When you sign the agreement: the date and time, your IP address and details of the device and browser you used.
- Your replies to the job offers we send by SMS.
- Your job history and your rating.
3. Why we use it, and the lawful basis
- To assess your application and run the subcontract, including offering you jobs, sharing job details and paying you. Lawful basis: contract.
- To check your right to work and your insurance. Lawful basis: legal obligation, and our legitimate interests in keeping customers safe and work to a proper standard.
- To protect against fraud and keep records, including the record of how and when you signed. Lawful basis: our legitimate interests.
4. Who sees it
- Our office team.
- Companies that process data for us under contract: hosting, SMS and email providers.
- The private sign-up page we send you connects your browser directly to our sign-up system. What you enter there, your signature and the documents you upload go straight to that system and its private document store, which our hosting provider runs for us. Our website does not keep a copy.
- Bank details and ID are visible only to approved office staff.
We do not sell your details to third parties.
5. How long we keep it
We keep your details for the length of your subcontract plus six years.
6. Your rights
- You can ask for a copy of the details we hold about you.
- You can ask us to correct anything that is wrong.
- You can ask us to delete your details, where the law allows.
To use any of these rights, email admin@ukheatpumpservicing.co.uk.
If you are unhappy with how we use your details, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.