Servicing & Maintenance

How to Choose a Heat Pump Installer in the UK

With thousands of heat pump installers in the UK, choosing the right one is crucial. Here's a step-by-step guide.

Myles Robinson, Founder of UK Heat Pump Servicing

Written by , Founder, UK Heat Pump Servicing

Myles Robinson founded UK Heat Pump Servicing, the trading name of Home By Eight Ltd, to give heat pump owners across the UK a single nationwide point of contact for annual servicing, fault diagnosis and repair, cover plans and new installations. The guides published here are written and maintained by Myles with input from the company's MCS-accredited engineering team, and are reviewed whenever grant schemes, prices or manufacturer advice change.

Step 1: Verify MCS Accreditation

Non-negotiable for new installations and BUS grant claims. Verify at mcsregistered.com. Check the accreditation is current.

Get a cover plan here >

Step 2: Get Multiple Quotes

Get at least three quotes. Prices vary widely — we’ve seen comparable systems quoted £10,000 to £18,000 for the same property.

Step 3: Insist on a Heat Loss Survey

Any installer willing to quote without a site visit is a red flag. MCS-compliant installation requires a detailed heat loss calculation.

Step 4: Check References

Ask for references from recent comparable installations. Check independent review platforms (Google, Trustpilot, Which? Trusted Traders).

Red Flags

  • Quote without site visit
  • Pressure to sign immediately
  • Large upfront payment requested
  • Cannot provide MCS number
  • No mention of heat loss survey

Sources: MCS installer register.

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